How can we help?

Smile ResiPro technical support

For technical problems, subscription questions, purchase restoration, or general feedback, contact Smile ResiPro Support.

Please do not include patient names, faces, record numbers, or confidential clinical information in support messages.

Quick technical help

The app will not open

1. Close Smile ResiPro completely.
2. Restart your iPhone or iPad.
3. Confirm that iOS and Smile ResiPro are updated.
4. Check your internet connection.
5. Open the app again.

A screen is not responding

1. Wait a few seconds for processing to finish.
2. Return to the previous screen and retry.
3. Close and reopen the app.
4. If the problem continues, send support the steps that caused it.

Camera or photo access

Open iOS Settings → Privacy & Security, then confirm Smile ResiPro has the required Camera and Photos permissions.

Report generation or export

Confirm the case is complete and storage space is available. If sharing fails, restart the app and try another destination.

Subscription and purchase support

Subscription not recognized

1. Confirm you are signed in with the Apple Account used for the purchase.
2. Connect to the internet.
3. Open Smile ResiPro and select Restore Purchase.
4. Wait for Apple and RevenueCat to verify the subscription.
5. If access is still unavailable, restart the app and contact support.

Manage or cancel a subscription

Subscriptions are managed by Apple. On your device, open Settings → Apple Account → Subscriptions → Smile ResiPro. Deleting the app does not cancel an active subscription.

Billing and refunds

Payments, billing disputes, and refund requests are handled by Apple. Visit Apple Billing Support for assistance.

Photos, local cases, and privacy

Local storage

Smile ResiPro is designed to process and store dental photographs and case information locally on your device. Protect the device with a passcode or biometric security.

Missing cases or photographs

Local information may be removed if the app is deleted, application data is cleared, the device is reset, or a backup cannot be restored. Maintain legally permitted backups of information you must retain.

Patient confidentiality

Do not send identifiable patient photographs or confidential patient information in a support email. If an image is essential for diagnosing a technical problem, remove all identifying information and obtain any required authorization before sending it.

Contact Smile ResiPro

Dr. Osama Shaalan
Muscat, Sultanate of Oman
Email: [email protected]

What to include in a support request

• Your device model;
• Your iOS or iPadOS version;
• The Smile ResiPro app version;
• A short description of what happened;
• The steps needed to reproduce the problem; and
• The exact error message, if one appeared.

Support requests are reviewed as soon as reasonably possible. Response times may vary by time zone, weekends, holidays, and the complexity of the issue.