Smile ResiPro

Refund Policy

Effective date: November 14, 2026

This policy explains how refunds work for Smile ResiPro subscriptions and purchases. How you request a refund depends on where you bought.

1. Purchases on our website (web app)

Our order process for web purchases is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our web orders. Paddle provides all customer service inquiries and handles returns.

  • 14-day refund: if you are not satisfied, you can request a full refund within 14 days of your first payment for a new subscription, for any reason.
  • Renewals: you can request a refund of a renewal payment within 14 days of the renewal date if you have not used the paid features since that renewal.
  • Extra simulation and video packs: unused packs can be refunded within 14 days of purchase. Packs that have been partly or fully used are not refundable, because each preview or video is created on demand.
  • 3-day free trial: new subscriptions start with a 3-day free trial, and you are not charged during it. Cancel before the 3 days end and you will not be billed. If you do not cancel, the subscription starts and your first payment is taken when the trial ends.

How to request a web refund: reply to your Paddle receipt email or visit paddle.net to find your order. You can also email us at [email protected] and we will pass your request to Paddle. Approved refunds go back to your original payment method, usually within 5 to 10 business days.

2. Purchases in the iPhone or iPad app

Subscriptions and packs bought in the iPhone or iPad app are sold and billed by Apple. We cannot issue refunds for App Store purchases. To request one, go to reportaproblem.apple.com and follow Apple's steps. Apple decides on these requests under its own policies.

3. Cancelling a subscription

You can cancel at any time. For web subscriptions, cancel from your account in the web app or through the link in your Paddle receipt email. For App Store subscriptions, cancel in your Apple Account subscription settings. After cancellation, you keep access until the end of the period you have paid for, and you will not be charged again.

4. Your legal rights

This policy does not affect any rights you have under the consumer laws of your country.

5. Contact

Dr. Osama Shaalan
Muscat, Sultanate of Oman
Email: [email protected]